Welcome to the website of Cozy Loops. These Terms & Conditions govern your access to and use of our website and your purchase of products from Cozy Loops.
By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. Business Information
Business Name: Cozy Loops
Phone: +91 6302974470
Address: 2-2-1164/14/A, Tilak Nagar, New Nallakunta, Hyderabad, Telangana – 500044
2. Products
Cozy Loops offers handmade crochet products and digital crochet patterns.
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices, and other product information displayed on the website are accurate.
Because our physical products are handmade, minor variations in colour, size, shape, texture, stitching, and finishing may occur. Such natural variations are not considered defects.
3. Digital Products
Digital crochet patterns are supplied electronically.
Unless otherwise stated:
- Digital patterns are not physical products.
- No physical item will be shipped for a digital-only purchase.
- Digital patterns are non-refundable and non-returnable once downloaded or accessed.
- Digital patterns are intended for the purchaser’s personal use.
- Digital patterns may not be copied, reproduced, shared, redistributed, resold, uploaded, or commercially distributed without prior written permission from Cozy Loops.
4. Product Availability
All products are subject to availability.
Cozy Loops reserves the right to modify, discontinue, or limit the availability of any product without prior notice.
If a product becomes unavailable after an order has been placed, Cozy Loops may contact the customer regarding the available options or cancel the affected order and process any applicable refund.
5. Orders
Customers are responsible for providing accurate and complete information when placing an order.
Cozy Loops reserves the right to cancel or refuse an order in circumstances including:
- Product unavailability;
- Incorrect pricing or product information;
- Suspected fraudulent or unauthorised transactions;
- Incorrect customer information; or
- Circumstances beyond our reasonable control.
If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return, Exchange & Refund Policy.
6. Pricing and Payments
Product prices displayed on the website may be changed without prior notice.
The price applicable at the time the order is placed will generally apply to that order, except in the event of an obvious pricing, technical, or typographical error.
Payments may be processed through third-party payment service providers and may be subject to their respective terms and conditions.
7. Shipping
Cozy Loops ships across India.
Orders are dispatched within 7 working days after the order is placed.
Free shipping is available on orders of ₹1,499 or above.
Please refer to our Shipping Policy for complete information regarding shipping and delivery.
8. Returns, Exchanges and Refunds
Eligible damaged or wrong-product claims must be submitted within 7 calendar days from delivery.
A complete and continuous unboxing video is compulsory for claims involving damaged or wrong products.
Digital crochet patterns are non-refundable and non-returnable once downloaded or accessed.
Please refer to our Return, Exchange & Refund Policy for complete information.
9. Intellectual Property
All content available on the Cozy Loops website, including but not limited to:
- Brand name and logo;
- Product photographs;
- Product descriptions;
- Website text;
- Graphics;
- Original designs;
- Digital crochet patterns; and
- Other creative content
is owned by, licensed to, or otherwise lawfully used by Cozy Loops.
No content from the website may be copied, reproduced, modified, distributed, published, sold, or commercially used without prior written permission from Cozy Loops.
10. Website Usage
Customers agree not to use the website for any unlawful, fraudulent, abusive, or unauthorised purpose.
Customers must not attempt to interfere with the security, functionality, or operation of the website or gain unauthorised access to any systems or data.
11. Third-Party Services
The Cozy Loops website may use third-party services for payment processing, shipping, website functionality, analytics, or other business operations.
The use of such services may be subject to the respective third party’s terms and policies.
12. Website Availability
Cozy Loops makes reasonable efforts to maintain the availability and functionality of the website.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.
Temporary interruptions may occur due to maintenance, technical issues, service-provider failures, or circumstances beyond our reasonable control.
13. Limitation of Liability
Cozy Loops shall not be responsible for delays, failures, or losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, payment-provider issues, internet outages, natural events, or other unforeseen circumstances.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
14. Changes to These Terms
Cozy Loops reserves the right to update or modify these Terms & Conditions from time to time.
Updated Terms will be published on this page with a revised effective date.
15. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the applicable laws of India.
Subject to applicable law, disputes arising in connection with these Terms, the website, or purchases made through Cozy Loops shall be subject to the jurisdiction of the competent courts in Hyderabad, Telangana.
16. Contact Us
For questions regarding these Terms & Conditions, please contact:
Cozy Loops
Phone: +91 6302974470
Address: 2-2-1164/14/A, Tilak Nagar, New Nallakunta, Hyderabad, Telangana – 500044