Cozy Loops respects your privacy. This Privacy Policy explains what information we collect when you visit our website or place an order, how it is used, and the choices available to you.
By using our website or placing an order, you agree to the practices described in this policy.
1. Business Information
Business Name: Cozy Loops
Phone: +91 6302974470
Address: 2-2-1164/14/A, Tilak Nagar, New Nallakunta, Hyderabad, Telangana – 500044
2. Information We Collect
When you place an order or interact with our website, we may collect:
- Your name;
- Billing and delivery address, including PIN code;
- Mobile number;
- Email address;
- Order details, including the products purchased and the order value;
- Account login details, if you choose to create an account; and
- Any information you provide when contacting us or submitting a form.
We also collect limited technical information automatically, such as your IP address, browser type, device type, and pages viewed on our website.
3. Payment Information
Payments are processed by third-party payment service providers.
Cozy Loops does not store your complete card number, CVV, UPI PIN, or net-banking credentials. Payment details are handled directly by the payment provider under their own terms and privacy policies.
4. How We Use Your Information
We use the information collected in order to:
- Process, prepare, and dispatch your order;
- Arrange delivery through our courier partners;
- Communicate with you about your order, including dispatch and tracking updates;
- Respond to your enquiries, return requests, and support messages;
- Deliver digital crochet patterns you have purchased;
- Maintain records required for accounting and tax purposes; and
- Improve our website, products, and customer experience.
5. Sharing of Information
We share your information only where it is necessary to run our business, including with:
- Courier and logistics partners, so that your order can be delivered;
- Payment service providers, so that your payment can be processed;
- Service providers who support our website, hosting, or email; and
- Government or legal authorities, where disclosure is required by applicable law.
Cozy Loops does not sell your personal information.
6. Cookies
Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, keep you signed in, and understand how the website is used.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functioning of the cart, checkout, or account areas of the website.
7. Marketing Communications
If you subscribe to our newsletter or agree to receive updates, we may contact you about new products, patterns, and offers.
You may unsubscribe at any time using the link provided in the message, or by contacting us directly.
8. Data Retention
We retain order and customer information for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal, accounting, and tax requirements.
9. Data Security
We take reasonable measures to protect the information we hold against unauthorised access, disclosure, alteration, or loss.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Subject to applicable law, you may request access to the personal information we hold about you, ask for it to be corrected or updated, or ask us to delete information that we are not required to retain.
To make such a request, please contact us using the details below. We may need to verify your identity before acting on a request.
11. Children
Our website is not directed at children, and we do not knowingly collect personal information from children.
12. Third-Party Links
Our website may contain links to other websites, including social media platforms. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.
13. Changes to This Policy
Cozy Loops may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised effective date.
14. Contact Us
For any questions about this Privacy Policy or about the information we hold, please contact:
Cozy Loops
Phone: +91 6302974470
Address: 2-2-1164/14/A, Tilak Nagar, New Nallakunta, Hyderabad, Telangana – 500044