At Cozy Loops, every handmade product is carefully prepared and checked before dispatch. We accept returns and exchanges only under the conditions specified in this policy.
1. Eligibility for Return or Exchange
Customers may request a return or exchange if:
- The product received is damaged; or
- The customer has received a wrong product or a product different from the one ordered.
Any eligible return or exchange request must be submitted within 7 calendar days from the date of delivery.
2. Mandatory Unboxing Video
For any claim involving a damaged or wrong product, a complete and continuous unboxing video is compulsory.
The video must clearly show:
- The package before it is opened;
- The condition of the package;
- The package being opened;
- The product being removed from the package; and
- The damage or incorrect product clearly visible.
The unboxing video is required to verify the condition and contents of the package at the time of delivery.
A return or exchange request without a valid unboxing video may not be accepted.
3. Condition of Returned Products
Where a return or exchange is approved, the product must be returned in the condition specified by Cozy Loops.
Where applicable, the product should include its original packaging, tags, accessories, and other items supplied with the order.
Products that have been used, washed, altered, damaged after delivery, or improperly handled by the customer may not qualify for a return or exchange.
4. Change-of-Mind Returns
Returns or exchanges due to a change of mind, incorrect product selection, or simply no longer wanting the product are not accepted unless specifically approved by Cozy Loops.
5. Handmade Product Variations
Our products are handmade. Minor variations in colour, size, shape, texture, stitching, or finishing may occur between products.
Such minor variations are a natural characteristic of handmade products and shall not be considered defects or grounds for return or exchange.
6. Digital Products
Digital crochet patterns are non-returnable and non-refundable once downloaded or accessed.
Due to the nature of digital products, a refund cannot ordinarily be provided after the digital file has been made available to the customer.
Customers are encouraged to review the product description carefully before completing their purchase.
7. Return Shipping
If a return or exchange is approved because the customer received a damaged or wrong product, Cozy Loops will provide instructions regarding the return process and applicable shipping arrangements.
For any return approved outside the circumstances covered by this policy, the customer may be responsible for the applicable return shipping charges.
8. Refunds
Once an approved return has been received and inspected, Cozy Loops will notify the customer regarding the approval or rejection of the refund.
If a refund is approved, the amount will be refunded to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
The time taken for the refund to reflect in the customer’s account may vary depending on the customer’s bank, card issuer, payment provider, or financial institution.
9. How to Request a Return or Exchange
To initiate an eligible return or exchange, contact Cozy Loops at +91 6302974470 within 7 calendar days of delivery.
Customers may be required to provide:
- Order number;
- Name and contact details;
- Description of the issue;
- Photographs of the product and packaging; and
- The required unboxing video.
All requests will be reviewed by Cozy Loops before an exchange, return, or refund is approved.
10. Contact Us
Cozy Loops
Phone: +91 6302974470
Address: 2-2-1164/14/A, Tilak Nagar, New Nallakunta, Hyderabad, Telangana – 500044